This information can be viewed and taken into consideration by other Credit Providers and may impact credit rating. Longer term formalised repayment arrangement where customer repays account in agreed instalment and frequency - duration of payment agreement is longer than 6 monthsĪccount is flagged as under Hardship with Spark and will show in both Account & Payment status and reported as such via Comprehensive credit reporting. customer’s Spark landline, mobile or broadband accounts have been disconnected. customer still has an existing landline, mobile or broadband account with Spark and greater than 12 months for disconnected accounts i.e. Note: to apply for Hardship with Spark, the repayment term must be greater than 6 months for active accounts i.e. Long term Extended Credit Arrangement (where the repayment term is greater than 6 months) as a result of a customer's application for Spark Hardship. (This is effective for new arrangements from 1st July 2021). Reported under Comprehensive Credit Reporting - Scheme of Arrangements. Longer term formalised repayment arrangement where customer repays account in agreed instalment and frequency - within a maximum of 6 months Longer term Extended Credit Arrangement (Up to 6 months) Not reported under Comprehensive credit reporting, therefore unlikely to impact credit rating. Short term extension or agreed change to the Due Date for payment of the account Payment Arrangement types and potential Comprehensive Credit reporting (credit rating) impact: More information around the types of payment arrangements and their potential impact on your credit rating is outlined in the table below. your ability to seek credit from other providers). If you enter into a payment arrangement with Spark, it may impact your credit rating (i.e. Business customers: To pay your bill on the due date each month, complete the business form.You can change your existing recurring payments in MySpark. If you select the checkbox to allow payment for your current bill, the first payment will be taken that day. The recurring payment will only come into effect from your next bill.Pay your bill from your Visa, Mastercard or American Express card on the due date.Notes on recurring credit/debit card payments Follow the instructions to finish setting up your payment.Choose whether you want to pay using a credit/debit card or bank account.In the app, tap the menu button and choose MySpark from the menu.Set up an automatic monthly payment in the app. Set up a monthly payment Set up a payment in the app The FCC’s Consumer Complaint Center information is below.To pay your bill on the due date, set up an automatic payment from your bank account using direct debit, or credit/debit card (surcharge applies). Consumer Complaint ProcessĪll consumers have a right to file a complaint with the FCC regarding the ACP supported service or difficulties enrolling in the ACP. Please visit for the FCC FAQ’s and the consumer application. Where can I find additional information and apply for the ACP? Meets the eligibility criteria for a participating broadband provider’s existing low-income program.Received a Federal Pell Grant during the current award year or.Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision.Participates in one of several Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal Head Start (only households meeting the relevant income qualifying standard), Tribal TANF, or Food Distribution Program on Indian Reservations.Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline.Has an income that is at or below 200% of the Federal Poverty Guidelines.Who is Eligible?Ī household is eligible if a member of the household meets at least one of the criteria below: If the Program ends, or when a household is no longer eligible, subscribers will be subject to ATC Communications’ regular rates, terms, and conditions. The ACP is non-transferable and limited to one monthly internet discount and a one-time connected device discount per household. The ACP will provide a discount of up to $30 per month towards broadband service for eligible households. The ACP replaces the Emergency Broadband Benefit Program (EBB Program). The Affordable Connectivity Program (ACP) is a federal government benefit program operated by the Federal Communications Commission (FCC). The Affordable Connectivity Program (ACP) helps low-income households pay for broadband service and internet connected devices.
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